Salon Policies

At Fez Concept Salon, we pride ourselves on quality work, quality products and expert advice. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we will redo your hair at no extra charge. This is strictly within 7 days of your visit. This does not apply to change of mind as this will be charged accordingly.
Your appointments are reserved for you so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that they can fill that appointment. As a courtesy, Fez Concept Salon will send you a confirmation text message 2 days prior to your appointment to confirm and remind you of the date and time - you are required to reply to this text message to confirm your appointment. If you do not confirm your appointment your allocated time may be given to another client without notice. Failure to give adequate notice when cancelling or rescheduling may result in all future appointments being designated deposit only.
We do not provide refunds of any kind, under any circumstances for services or products, however if a product is deemed faulty we will happily exchange it.
Fez Concept Salon fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless where permitted or required to by law.
We ask that all guests and clients respect the privacy of our staff members and not "friend request" them on Facebook or other social media. Staff are also required to adhere to this policy and are required to not accept friend requests. We apologize for the inconvenience but if you need to contact the salon after ours or wish to enquire we kindly request that you utilize our official social media channels and pages on Facebook or Instagram.
New clients that are having colour services may be requested to pay deposits. Existing clients with a no show or cancellation history will also be required to pay deposits for any booking. Services exceeding $300 may also require a deposit.
Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in your allocated time being reduced, or we may not be able to honour your appointment in the time remaining. It is essential that you contact us if you will be running late so that we can try to accommodate you.
Our pricing reflects both the expertise and demand of our Stylists. For accurate pricing please request a complimentary in salon consultation or refer to our price list.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety. Please be advised that children’s services are only booked on week days.
Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment for all services can be made by cash, EFTPOS, Visa and MasterCard. We also offer Afterpay and ZipPay on all services, but unfortunately cannot guarantee the availability of these payment providers at all times. Please advise your Stylist if you wish to pay by either Afterpay or ZipPay prior to commencing service.